If you were charged multiple times by RentHero, it usually means that more than one active subscription exists under different accounts, domains, or RentHero brands.
Common reasons why you may see multiple charges from RentHero
The most common reasons include:
- You created subscriptions on different RentHero domains, such as rentola.com and rentola.co.uk
- You created subscriptions on different RentHero brands, such as RentHero and Findallrentals
- You used different email addresses to create more than one account
- You cancelled one subscription, but another active subscription remained
- You started more than one trial or subscription by mistake
Because subscriptions are domain-specific, a subscription on one RentHero website does not apply to another local RentHero domain and will be billed separately.
How to identify which RentHero subscription caused the charge
To find out which subscription caused the charge, follow these steps:
- Search your email inbox for “RentHero” and check all email addresses you may have used
- Look for subscription confirmation emails, trial emails, or payment receipts
- Check which RentHero domain is mentioned in those emails
- Log in to the relevant account and review your Membership page
- Repeat the same check for any other RentHero accounts you may have created
This will usually help you identify whether the charge came from a separate account, another domain, or an additional active subscription.
What to do if you still cannot identify the charge
If you still cannot identify the charge, contact RentHero support and provide:
- The email address you may have used to create the account
- The date of the charge
- The amount charged
- The last digits of the payment method, if applicable
Please contact RentHero support through the contact form or chat.