If you forgot to cancel your RentHero trial before it ended, a refund is usually not available because the trial renews automatically into a paid subscription.
Why refunds are usually not available after a trial renewal
Refunds are usually not available after a trial renewal because the trial automatically converts into a paid subscription if it is not cancelled before the trial ends, and this is explained to the user during signup.
This means:
- users have the full trial period to decide whether they want to continue
- users can cancel before the trial ends to avoid renewal
- the renewal terms are shown before the subscription is activated
- users must accept the Terms and Conditions during signup
- once the trial renews into a paid subscription, the charge is treated as a valid subscription renewal
When a refund may be considered
In limited cases, a refund request may be reviewed if there was a confirmed technical issue or another exceptional problem affecting the service.
If you believe this applies to your case, contact RentHero support through the contact form or chat and provide:
- the email address used for the account
- the date of the charge
- details about the issue you experienced
- any relevant payment information
If you do not want future renewals, cancel your subscription as soon as possible through your account.