If your RentHero subscription has already renewed, refunds are generally not available for late cancellations. RentHero is a legitimate service, payments are processed securely, and most charges happen because a trial or subscription renews automatically unless it is cancelled before the renewal date.
RentHero refund policy
RentHero subscriptions renew automatically unless they are cancelled before the next renewal date.
This means:
- if you do not cancel during the trial or current billing period, the subscription will renew automatically
- if you cancel after the renewal has already happened, the cancellation will apply to future billing periods
- charges made after renewal are generally non-refundable
- subscription terms, billing details, and renewal information are shown during registration
- users must accept the Terms and Conditions before completing payment
RentHero subscriptions begin with a trial period and continue as a paid subscription – and you'll be charged once it ends unless cancelled in time.
What to do if you see an unexpected charge
If you do not recognise a charge straight away, follow these steps:
- log in to your RentHero account and check the Membership page
- confirm which email address you used when registering
- check your inbox for subscription, trial, or renewal emails from RentHero
- verify whether your trial or subscription renewed automatically
- check whether you may have created more than one account
- contact RentHero support if you still cannot identify the charge
In most cases, an unexpected charge is linked to an active or renewed subscription connected to your registered payment details.
If you believe your payment details may have been used without your authorisation, you should also contact your bank or card issuer.
Is it safe to pay on RentHero?
Yes, RentHero is a legitimate service and payments are handled securely.
Before a subscription is completed, users are shown key billing details, including:
- the trial or subscription price
- the renewal model
- the billing period
- the Terms and Conditions
If you are unsure about a payment, support can help you review your subscription and billing details.
How to contact RentHero support about a refund
If you have questions about a charge or want clarification about a refund request, please contact RentHero support.
The support team can help you:
- review your subscription status
- check billing details
- confirm whether a subscription renewed
- investigate payment-related technical issues
Technical issues and refund requests
If you experienced a confirmed technical issue that prevented you from using the service properly, please contact support and provide as much detail as possible.
In some cases, refund requests related to technical issues may be reviewed individually.