You can respond to tenant inquiries directly through the contact method connected to your listing. When a tenant contacts you about a property, you can continue the conversation by replying through the same channel and providing the information they need.
How tenant inquiries are sent
Communication begins when a tenant uses the contact option on the property listing page.
- tenants contact landlords through the property listing page
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the inquiry is sent using the contact method selected in your listing:
- if you selected email — the inquiry arrives in your inbox and you reply directly by email
- if you selected phone — the tenant contacts you by phone using the number connected to the listing
- tenants may ask questions about the property
- tenants may also request a viewing or ask about availability
How to respond to potential tenants
Once you receive a notification about an inquiry, you can reply directly and continue the conversation with the tenant.
- reply to the tenant using the same contact method, such as email or phone
- answer questions about the property clearly — rent, deposit, bills, furnishing, and any other relevant details
- provide additional photos or information if the tenant needs a clearer picture of the property
- confirm whether the property is still available and the move-in date
- arrange a viewing if the tenant is interested — this is usually the next step before agreeing on a tenancy
- ask the tenant relevant questions to understand whether they are a good fit for the property
- clarify any requirements upfront — such as references, proof of income, or employment details — to avoid misunderstandings later
- be clear about the tenancy terms, notice period, and any house rules that apply to the property
- keep communication professional and consistent to build trust with potential tenants
- if a tenant is not the right fit, respond politely and keep the listing active for other inquiries
Tips for responding to tenant inquiries
A clear and timely reply can help maintain tenant interest and make communication easier.
- respond as soon as possible
- provide clear and accurate information
- confirm important details such as rent price and availability
- answer any questions about the property honestly
- suggest available times for property viewings
- keep your message polite and professional
- make sure your replies match the details shown in the listing
Clear communication helps potential tenants understand the property better and makes it easier to move forward with the next steps.