Yes, RentHero is a safe and secure platform for searching rental homes, contacting landlords, and managing your subscription. RentHero has been operating since 2020 and is built around transparency, secure payments, and user protection.
How RentHero helps maintain a safe rental platform
RentHero takes active steps to maintain listing quality and user safety across the platform. This includes:
- reviewing listings for quality and accuracy
- systems to identify suspicious listings
- giving users a way to report suspicious properties
- making support available to investigate issues
- helping users manage their account and subscription settings directly
Are payments on RentHero secure?
Yes, payments on RentHero are processed securely.
Payment protection includes:
- secure SSL-encrypted payment processing
- trusted payment providers
- card details are not stored on the RentHero website
Is it safe to contact landlords through RentHero?
Yes, users can safely contact landlords through RentHero by using the contact options provided on the listing page. RentHero does not share your personal details with landlords unless you choose to reach out — simply browsing listings does not expose your information to anyone. Your contact details are only shared as part of the inquiry you initiate yourself.
To contact a landlord through RentHero:
- you must be logged in to your account
- you need an active Premium subscription to access landlord contact details
- your personal information is not stored or shared beyond the scope of your inquiry
Safety for landlords using RentHero
Safety on RentHero also matters for landlords who use the platform to advertise rental properties. Listings go through a verification process before they go live, which helps ensure that the platform remains trustworthy for both landlords and renters.
For landlords, this means:
- landlords can create listings and communicate with interested renters through the platform
- renter inquiries are connected to the listing contact system
- landlords can review inquiries before responding or arranging a viewing
- landlord contact details are only visible to renters with an active Premium subscription — not to anyone browsing the platform
- suspicious activity or inappropriate messages can be reported to the support team at any time
- the support team is available to investigate concerns and take action where needed